Updated on Nov 6, 2025
Updated on Nov 6, 2025
Privacy policy
At AI-MD, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
This Privacy Policy (“Policy”) describes how AI-MD Inc. (“AI-MD,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information in connection with the use of our web and mobile applications, including the AI-MD online symptom checker and related services (collectively, the “App”).
We recognize the sensitivity of personal health information and are committed to protecting your privacy in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the General Data Protection Regulation (GDPR).
By accessing or using the App, you acknowledge that you have read, understood, and agree to this Policy.
At AI-MD, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
This Privacy Policy (“Policy”) describes how AI-MD Inc. (“AI-MD,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information in connection with the use of our web and mobile applications, including the AI-MD online symptom checker and related services (collectively, the “App”).
We recognize the sensitivity of personal health information and are committed to protecting your privacy in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the General Data Protection Regulation (GDPR).
By accessing or using the App, you acknowledge that you have read, understood, and agree to this Policy.
Eligibility
The App is intended solely for individuals 18 years of age or older. We do not knowingly collect or process personal data from individuals under 18. If you are a parent or guardian and believe a minor has provided us with personal data, please contact us immediately so we may delete such information.
The App is intended solely for individuals 18 years of age or older. We do not knowingly collect or process personal data from individuals under 18. If you are a parent or guardian and believe a minor has provided us with personal data, please contact us immediately so we may delete such information.
Information we collect
We may collect the following categories of information when you use the App:
a. Personal Identifiers – Name, email address, and contact details voluntarily provided.
b. Health and Symptom Data – Information you submit relating to symptoms, conditions, or self-reported medical history.
c. Technical Information – Device identifiers, operating system, IP address, browser type, and access logs.
d. Usage Data – Search queries, preferences, and in-App interactions.
e. Payment Information – If you subscribe to premium services, limited billing information is collected by our payment processors (we do not store complete payment card details).
We may collect the following categories of information when you use the App:
a. Personal Identifiers – Name, email address, and contact details voluntarily provided.
b. Health and Symptom Data – Information you submit relating to symptoms, conditions, or self-reported medical history.
c. Technical Information – Device identifiers, operating system, IP address, browser type, and access logs.
d. Usage Data – Search queries, preferences, and in-App interactions.
e. Payment Information – If you subscribe to premium services, limited billing information is collected by our payment processors (we do not store complete payment card details).
How we use your information
We process personal information for the following purposes:
To deliver personalized symptom insights and App functionality.
To maintain, operate, and improve the App and associated services.
To respond to user inquiries and provide customer support.
To comply with legal and regulatory obligations.
To conduct research, analytics, and product development using de-identified or aggregated information where feasible.
Medical Disclaimer: The App provides health-related insights for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider before making medical decisions. AI-MD disclaims liability for reliance on app-generated information.
We process personal information for the following purposes:
To deliver personalized symptom insights and App functionality.
To maintain, operate, and improve the App and associated services.
To respond to user inquiries and provide customer support.
To comply with legal and regulatory obligations.
To conduct research, analytics, and product development using de-identified or aggregated information where feasible.
Medical Disclaimer: The App provides health-related insights for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider before making medical decisions. AI-MD disclaims liability for reliance on app-generated information.
Legal basis for processing (GDPR)
Where GDPR applies, we process your personal data under the following bases:
Your consent.
Performance of a contract (providing services you requested).
Compliance with legal obligations.
Our legitimate interests (App security, improvement, fraud prevention).
Where GDPR applies, we process your personal data under the following bases:
Your consent.
Performance of a contract (providing services you requested).
Compliance with legal obligations.
Our legitimate interests (App security, improvement, fraud prevention).
Cross-border data transfers
Your information may be transferred outside your jurisdiction, including to Canada, the United States, and the European Union. Where required by law, transfers are protected using Standard Contractual Clauses (SCCs), HIPAA Business Associate Agreements (BAAs), and comparable safeguards.
Your information may be transferred outside your jurisdiction, including to Canada, the United States, and the European Union. Where required by law, transfers are protected using Standard Contractual Clauses (SCCs), HIPAA Business Associate Agreements (BAAs), and comparable safeguards.
Data retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless longer retention is required by law.
Contact data: retained until account deletion or request for data to be deleted.
Health/symptom data: anonymized data is retained for up to 5 years, then deleted.
Backup files: deleted automatically within 90 days.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless longer retention is required by law.
Contact data: retained until account deletion or request for data to be deleted.
Health/symptom data: anonymized data is retained for up to 5 years, then deleted.
Backup files: deleted automatically within 90 days.
Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no electronic system is 100% secure. AI-MD expressly disclaims liability for unauthorized access, hacking, breaches, or events beyond its reasonable control.
We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no electronic system is 100% secure. AI-MD expressly disclaims liability for unauthorized access, hacking, breaches, or events beyond its reasonable control.
Breach notification
Where required by law, we will notify affected individuals and regulators of any personal data breach without undue delay.
Where required by law, we will notify affected individuals and regulators of any personal data breach without undue delay.
Your rights
Depending on jurisdiction, you may have the following rights:
Access: Obtain confirmation and a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion, subject to legal exceptions.
Restriction/Objection: Restrict or object to processing in certain cases.
Data Portability: Receive data in a structured, machine-readable format.
Withdrawal of Consent: Withdraw consent at any time without affecting prior lawful processing.
Requests must be verified to confirm identity and will be responded to within legally mandated timeframes (e.g., 30 days under GDPR, 45 days under CCPA).
Depending on jurisdiction, you may have the following rights:
Access: Obtain confirmation and a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion, subject to legal exceptions.
Restriction/Objection: Restrict or object to processing in certain cases.
Data Portability: Receive data in a structured, machine-readable format.
Withdrawal of Consent: Withdraw consent at any time without affecting prior lawful processing.
Requests must be verified to confirm identity and will be responded to within legally mandated timeframes (e.g., 30 days under GDPR, 45 days under CCPA).
Third party links
The App may contain links to third-party sites or services. AI-MD is not responsible for their privacy practices, and this Policy does not apply to third-party platforms.
The App may contain links to third-party sites or services. AI-MD is not responsible for their privacy practices, and this Policy does not apply to third-party platforms.
Compliance with HIPAA
If and where AI-MD acts as a HIPAA “business associate,” personal health information (PHI) will be handled in accordance with HIPAA requirements, including execution of Business Associate Agreements (BAAs) with covered entities and adherence to the “minimum necessary” rule.
If and where AI-MD acts as a HIPAA “business associate,” personal health information (PHI) will be handled in accordance with HIPAA requirements, including execution of Business Associate Agreements (BAAs) with covered entities and adherence to the “minimum necessary” rule.
Limitations of liability
Informational Use Only: AI-MD is not liable for medical decisions made based on App outputs.
Third-Party Services: AI-MD disclaims liability for third-party services or integrations.
Security Limitations: We are not liable for damages caused by unauthorized access or events outside our reasonable control.
No Warranties: The App is provided “as is” without warranties of any kind, express or implied.
Informational Use Only: AI-MD is not liable for medical decisions made based on App outputs.
Third-Party Services: AI-MD disclaims liability for third-party services or integrations.
Security Limitations: We are not liable for damages caused by unauthorized access or events outside our reasonable control.
No Warranties: The App is provided “as is” without warranties of any kind, express or implied.
Indemnification
By using the App, you agree to indemnify and hold harmless AI-MD, its officers, directors, employees, and affiliates against claims, liabilities, damages, losses, or expenses arising from your misuse of the App or violation of this Policy.
By using the App, you agree to indemnify and hold harmless AI-MD, its officers, directors, employees, and affiliates against claims, liabilities, damages, losses, or expenses arising from your misuse of the App or violation of this Policy.
Governing law
This Policy shall be governed by the laws of Ontario, Canada, without regard to conflict of laws principles.
Any dispute arising under or relating to this Policy shall be resolved by binding arbitration before the ADR Institute of Canada (or equivalent body), and judgment upon the award may be entered in any court of competent jurisdiction.
To the fullest extent permitted by law, you waive the right to participate in any class action, collective action, or representative proceeding against AI-MD.
This Policy shall be governed by the laws of Ontario, Canada, without regard to conflict of laws principles.
Any dispute arising under or relating to this Policy shall be resolved by binding arbitration before the ADR Institute of Canada (or equivalent body), and judgment upon the award may be entered in any court of competent jurisdiction.
To the fullest extent permitted by law, you waive the right to participate in any class action, collective action, or representative proceeding against AI-MD.
Changes to this policy
We reserve the right to amend this Policy at any time. Material changes will be notified via email or in-App notice. Continued use of the App after such updates constitutes acceptance of the revised Policy.
We reserve the right to amend this Policy at any time. Material changes will be notified via email or in-App notice. Continued use of the App after such updates constitutes acceptance of the revised Policy.
Contact us
If you have questions or concerns, please email us at info@ai-md.com.
If you have questions or concerns, please email us at info@ai-md.com.
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